Products will be shipped via the Hellenic Post Office (ELTA) the latest 10 days after receiving a cleared payment, especially if your order is a soap cake. Soap cakes are made to order and they aren't ready to ship. Ready made items (like gift sets or fused glass plates) will be shipped sooner, the latest 2 working days after payment. We ship to the address you entered on your Etsy account, so please make sure it is correct.
Shipping is made with Registered Mail and a tracking number is provided.
In case of a delay, you will be informed.
I am not responsible for lost packages. That is why all items are sent through registered mail.
Under normal or usual conditions, it takes about 8-40 WORKING days for non EU customers to receive their orders and 3-12 WORKING days for EU residents - The time depends mainly on the delivery processes of the Post Offices in country of recipient.
There are not delays in processing and shipping because of Hellenic Post.
In cases of abnormal conditions (like a strike or emergency cases) that time may be extended. This is NOT of seller responsibility and a refund request will not be accepted.