Contact us

Welcome

Welcome to our shop Joanna's Scented Soaps.
Here you can find some interesting hand made products.
Our main products are scented soaps as soap cakes or in gift sets and our main idea is to offer you the possibility to buy 2 different items in the price of one.
We also sell vintage handmade fused glass plates and bowls, as well as seasonal handmade items (like Easter Candles or Christmas Charms or for Valentine's Day etc).

For more products please visit our facebook page
www.facebook.com/aromatika.sapounia.by.Joanna

Shipping details

Products will be shipped via the Hellenic Post Office (ELTA) the latest 10 days after receiving a cleared payment, especially if your order is a soap cake. Soap cakes are made to order and they aren't ready to ship. Ready made items (like gift sets or fused glass plates) will be shipped sooner, the latest 2 working days after payment. We ship to the address you entered on your Etsy account, so please make sure it is correct.

Shipping is made with Registered Mail and a tracking number is provided.
In case of a delay, you will be informed.
I am not responsible for lost packages. That is why all items are sent through registered mail.

Under normal or usual conditions, it takes about 8-40 WORKING days for non EU customers to receive their orders and 3-12 WORKING days for EU residents - The time depends mainly on the delivery processes of the Post Offices in country of recipient.
There are not delays in processing and shipping because of Hellenic Post.
In cases of abnormal conditions (like a strike or emergency cases) that time may be extended. This is NOT of seller responsibility and a refund request will not be accepted.

Refunds, returns & exchanges

If you're not satisfied, please contact us and we'll do our best to help.
In general we accept returns only for ready made items (not for made to order, like soap cakes or wedding favors/baptism favors etc).
Buyer has 10 days from order's delivery to request Return and Refund.
Item must be returned not more than 10 days after it was delivered to receive refund - as all our shipping is registered, the exact delivery date is known from the local Post system.
Buyer is responsible for shipping the item back to the shop in brand new, unused and in original condition - NOT opened.
Opened items would not be refunded.
We will provide refund by 10 calendar days since RECEIVING item back.
Refunds are for item price including initial order shipping.
Buyer pays for shipping item back to the shop - these shipping fees are non refundable. Returned item shipping should be registered in order to assure the delivery.

Additional information

International Customs
Please be aware, there may be additional custom duties/charges to pay in some countries outside Europe, which are the responsibility of the recipient.

Joanna's Scented Soaps

Thank you for visiting my shop, a shop dedicated to handmade soaps.

All the products are handmade, produced from excellent quality natural raw materials - we don't use any silicones, parabens, mineral oil, polycyclic glycol. We use high quality natural glycerin and natural essences coming from France.
NONE of my products are TESTED on ANIMALS.